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Privacy Policy

At Calloway Accountancy, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, resources, blog, or contact services.

 

1. Information We Collect

We may collect the following information when you interact with our website or services:

  • Name, email address, phone number, and business details when you fill out a contact form or subscribe to resources

  • Information you voluntarily provide through chat messages, inquiries, or consultations

  • Usage data such as pages visited, time spent on the site, and interaction with resources

  • Cookies and analytics data to improve website performance and user experience

 

2. How We Use Your Information

Your information is used for:

  • Responding to enquiries and providing personalised services

  • Delivering downloadable resources, newsletters, or updates you’ve requested

  • Improving our website, content, and user experience

  • Compliance with legal obligations

We do not sell, rent, or trade your personal data.

3. Cookies & Analytics

Our website uses cookies and analytics tools to:

  • Understand how visitors use the website

  • Improve site performance

  • Track the effectiveness of marketing campaigns

You can choose to disable cookies in your browser, but some features of the site may not work properly.

4. Third-Party Services

We may use third-party services for:

  • Hosting and website management (e.g., Wix)

  • Email delivery and newsletters

  • Analytics and marketing

These services have their own privacy policies. We ensure any third party we work with follows strict data protection standards.

5. AI Chat & Online Forms

If you interact with our AI chat or contact forms, the information you provide is stored securely and used to:

  • Answer your questions accurately

  • Collect leads and follow up on enquiries

  • Improve AI responses (if applicable)

Important: AI responses are for general guidance only. For personalised accounting advice, please contact Calloway Accountancy directly.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, loss, or misuse.

7. Your Rights

You have the right to:

  • Access your personal data we hold

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications at any time

To exercise your rights, please contact us via [Insert Contact Email].

8. Changes to This Privacy Policy

We may update this policy from time to time. The effective date will be updated accordingly.

9. Contact Us

For questions about this Privacy Policy or your personal data:

Calloway Accountancy
Tonyrefail, Rhondda Cynon Taf, South Wales
Email: rhys.calloway@callowayaccountancy.co.uk
Phone: 07860284798

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